Our Pledge

Medimart is committed to safeguarding the privacy of individuals with respect to personal data. We therefore make sure that our policies and practices in relation to the collection, use, retention, transfer and access of personal data comply with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486) (the “Ordinance”) under the laws of Hong Kong.

Collection of Personally Identifiable Information

When you visit our website (Except registration for online shopping), we will record your visit only and will not collect any personally identifiable information (i.e. information that is about you and identifies you) from you unless otherwise stated. Cookies used (if any) in any part of our website will not be deployed for collecting personally identifiable information. For your information, Cookies are small computer files that can be stored in web surfers’ computers for the purposes of obtaining configuration information and analysing web surfers’ viewing habits. They can save you from registering again when re-visiting a web site and are commonly used to track your preferences in relation to the subject matter of the website. You may refuse to accept Cookies (by modifying the relevant Internet options or browsing preferences of your computer system), but to do so you may not be able to utilize or activate certain available functions in our websites.

Types of Personally Identifiable Information Collected

At times, you may be asked to provide your personally identifiable information (“Personal Data”) including, but not limited to, your name, gender, age, telephone number, fax number, home address, email address, credit card information, bank account number, education level, occupation, household income, interests and favorite activities, etc. in order to enjoy the service we offer. Specific purposes for which your Personal Data may be used are set out in our Personal Information Collection Statement under section 6 below, including the use of Personal Data for direct marketing.

Direct Marketing

Unless you disagree, otherwise our company can use the personal information that you have provided to promote our product and service by telephone, sms, email or direct mail. If you do not wish to receive these information, please use email or direct mail to contact our customer service officers to proceed. We may also ask for your consent upon registration for any payment service.

Customer Services Officer

Unit B, 21/F, Mai Luen Industrial Building,
23-31 Kung Yip Street, Kwai Chung,
New Territories, Hong Kong
Email Address:info@medimart.com.hk

Retention of personal information

In your dealings with us, we retain records of your online transactions for auditing purposes (including but not limited to online shopping service). Our general policy is to retain the information for a reasonable period. We do not offer online facilities for you to delete personal data held by us.

Correct personal information 

If you want to access and/or correct your personally identifiable information which you have given us via Internet, you may revise it through account setting.


All personal data you provide to us is secured on our website with restricted access by authorized personnel only. Our online registration process uses the SSL protocol link for data transmission so as to protect your data via encrypting it in a secure format to ensure its privacy is maintained.


Should you have any enquiries concerning our Privacy Policy Statement, please feel free to contact our Customer Services Manager. The address is as follows:


Unit B, 21/F, Mai Luen Industrial Building,
23-31 Kung Yip Street, Kwai Chung,
New Territories, Hong Kong
Email Address:info@medimart.com.hk
Please note that this Statement may be amended from time to time without prior notice. You are advised to check it on a regular basis.

Personal Information Collection Statement (“PICS”)

As a Medimart customer, it may be necessary for you to provide us with your Personal Data when you apply to us and / or continue to subscribe with us for a service and / or product (“Services”). If your Personal Data is incomplete or incorrect, we may not be able to provide or continue to provide the Services to you.

We shall keep your Personal Data confidential at all times. Our policies and practices with respect to the collection, use, retention, disclosure, transfer, security and access of Personal Data will be in accordance with the laws of Hong Kong and are as set out in this PICS.

You agree that all the Personal Data provided by you to us may be used and retained by us for the following purposes and for other purposes as may be agreed between you and us or required by law from time to time:

a. providing the Services;
b. analyzing, verifying and / or checking of your credit, payment and / or status in relation to the provision of the Services;
c. processing of any payment instructions, direct debit facilities and / or credit facilities requested by you;
d. enabling the daily operation of your account and / or the collection of amounts outstanding in your account in relation to the Services;
e. carrying out data sorting and analysis to enable us to better understand your characteristics and buying behavior and to provide other services better tailored to your needs, and to assist us in selecting good and services that are likely to be of interest to you;
f. providing you with regular communications from us with details of the Services and its benefits;
g. the normal management, operation and maintenance of the performance of the Services;
h. designing new, or improving existing, Services provided by us, our subsidiaries or our affiliates to you;
i. investigation of complaints, suspected suspicious transactions and research for service improvement;
j. prevention or detection of crime;
k. disclosure as required by law;
l. aggregated behavioral analysis.
m. aggregated behavioral analysis

We may disclose and transfer (whether in Hong Kong or abroad) to our agents or contractors under a duty of confidentiality to us who provide administrative, data processing, research and marketing, distribution, telecommunications, professional or other similar services to us and to any of our actual or proposed assignees or transferees of our rights with respect to you in connection with a merger, sale or transfer (whether of assets or shares), to use, hold, process or retain such Personal Data.

You have the right to:

  1. Check whether we hold any of your Personal Data;
  2. Access your Personal Data held by us;
  3. Require us to correct any Personal Data which is inaccurate;
  4. Ascertain our policies and practices (from time to time) in relation to Personal Data and the types of Personal Data held by us.
  5. Opt out from receiving direct marketing materials from us at any time.

Any requests in relation to the above shall be in writing (sent by post or email) and addressed to:

Unit B, 21/F, Mai Luen Industrial Building,
23-31 Kung Yip Street, Kwai Chung,
New Territories, Hong Kong
Email Address:info@medimart.com.hk

In accordance with the Ordinance, we have the right to charge you a reasonable fee for the processing of any Personal Data access request.

Trade Mark Notice
Medimart is trademark of the Humana Medical Ltd and has registered trademarks and pending trade mark applications in a number of countries. Any unauthorized use or reproduction of the trade marks may amount to an infringement of the rights of the Humana Medical Ltd.

Notice on Disclaimer, Copyright and Limitation of Liability

  1. Application
    This notice applies to:

    • the use of www.medimart.com.hk;
    • all information stored on or receivable through this or any other www.medimart.com.hk server (“Information”); and
    • any goods or services offered, accessed or obtained through www.medimart.com.hk, Medimart by you (“the User”). This notice limits the liability of Medimart (Humana Medical Ltd ) and its associated companies, subsidiaries, employees, agents, contractors and any third party Information provider in relation to any such use, Information, goods and services.
  2. Copyright
    The Information may be protected under intellectual property laws and rights (including without limitation laws protecting copyright). If the User downloads, copies, transmits, publishes, stores or otherwise uses the Information without the consent of the owner of such rights, the User may infringe such laws or rights. It is the User’s responsibility to determine whether any such infringement (“Copyright Infringement”) will occur.
  3. General Disclaimer
    Medimart expressly disclaims any responsibility, representation or warranty:

    1. in relation to the quality, operation, use, accuracy, or timeliness of, or the fitness or use for any purpose of, www.medimart.com.hk or the Information;
    2. in relation to any goods or services accessed, offered or obtained through www.medimart.com.hk or pursuant to the Information;
    3. that any access to www.medimart.com.hk or the Information will be uninterrupted or error free or that the Information does not contain any viruses, or contaminating or destructive properties;
    4. that the Information will not be objectionable or offensive to the User or any other person;
    5. for any error, omission or misstatement in or arising from the Information. Medimart does not endorse or recommend any person, organization, name, product or service referred to in the Information, nor does the Information constitute Medimart’s views or opinions. Medimart will not be a party to any transaction between the User and any third person in any way relating to the Information or made through www.medimart.com.hk unless and only to the extent expressly stated in writing otherwise.
  4. Third Party Merchants
    We may have on-line stores or service providers hosted in our Websites which are operated by third party merchants. If you want to use, order or receive any services and/or products from any of them, please note that any personally identifiable information you provide, once transferred to the relevant merchant, is beyond our control and thus outside the scope of protection afforded by us.
  5. Third Parties Websites
    www.medimart.com.hk may contain materials produced by third parties or links to other websites. Medimart accept no responsibility or liability in respect of any such third party materials or for the operation or content of other websites (whether or not linked to www.medimart.com.hk) which are not under Medimart’s direct control. Medimart reserves the right to require the removal of any link from another website to www.medimart.com.hk which is installed without obtaining the prior written consent of Medimart.
  6. Limitation of Liability
    Medimart shall not be liable to the User or any other person whether in tort, contract, statute or otherwise (including without limitation for negligence, breach of contract, defamation, or intellectual property right infringement) for:

    1. any direct loss;
    2. any consequential or indirect loss (including without limitation loss of revenue or profits); or
    3. the User’s liability to any other person, which is suffered or incurred by the User or any other person arising under or in any way out of the Information or www.medimart.com.hk ‘s use.
  7. Confidentiality
    Medimart does not warrant (and accepts no responsibility for) confidentiality of any information or data whether personal or otherwise transmitted through www.medimart.com.hk. Medimart’s current practice is to take reasonable steps to maintain confidentiality.
  8. Availability and Suitability of Services
    Medimart does not warrant that the information or materials contained in www.medimart.com.hk are current or accurate or that any of the products or services featured on www.medimart.com.hk are available. Medimart may change the materials appearing on www.medimart.com.hk at any time without notice.
  9. Users Obligations
    In consideration of Medimart allowing the User access to the Information and / or www.medimart.com.hk, the User agrees:

    1. not to carry out or allow any Copyright Infringement;
    2. not to use the Information or the User’s access to www.medimart.com.hk for any illegal, improper, obscene or defamatory purpose;
    3. to take all steps to ensure the Information does not damage the User’s information or systems;
    4. to ensure that all information which you provide to www.medimart.com.hk is true and accurate to the best of your knowledge;
    5. to Medimart conducting research on access to the Information;
    6. to all Medimart’s disclaimers and limitations of liability set out in this notice; and
    7. to Medimart’s personal data policies current from time to time applying.
  10. Indemnity
    User agrees to hold Medimart harmless and indemnify Medimart against all losses, damages, claim, demands, liabilities, costs (including legal costs), and expenses in connection with your use of www.medimart.com.hk in breach of the terms and conditions herein or negligence.
  11. Law and Severability
    Hong Kong law governs this notice, and each part of this notice shall apply to the extent permitted thereby. Any part of this notice which is prohibited or unenforceable in any jurisdiction is ineffective as to that jurisdiction only to the extent of the prohibition or unenforceability. That does not invalidate the remaining parts of this notice nor affect the validity or enforceability of that part in any other jurisdiction. Where this disclaimer is available in Chinese, the English version is the governing version and shall prevail whenever there is a discrepancy between the two versions.